Checking In
Thank you for choosing The Hollinger House Bed & breakfast and Event space.
We are a Historic Boutique Hotel Managed by Manor Hill Management.
Our Inn Keeper, Kenneth, and Katlyn, your Reservation Specialist, are here to help make your stay as comfortable and enjoyable as possible.
To provide you with the best guest experience please carefully review the check-in instructions below.
Just like you were visiting a friend or family member, we appreciate knowing when you plan to arrive so we may greet you personally and show you around the property.
There is no front desk or self-check-in at the property.
- Check-in is by APPOINTMENT ONLY between 3PM and 6PM.
We request you schedule an appointment for a specific check-in time between the hours of 3 PM and 6 PM. If you would like to request an earlier or later check-in time, please submit a request with Katlyn, at least 24-48 hours prior to arrival
- To schedule your appointment, you may call or text Katlyn at (646) 342-9776 or email Katlyn at thehollingerhouse@gmail.com.
If you have not scheduled an appointment; you will receive a text notification from Katlyn 24-48 hours prior to your arrival to schedule or confirm your check-in time between 3 PM and 6 PM.
- Please note, sending a text or email requesting an early or late check-in is not guaranteed until it has been confirmed by Katlyn.
- Minimum check-in age18
- Check-out time is prior to 11 AM
- Key drop off available for expedited check-out
- Early check-in subject to availability (Before 3 PM).
- Early check-in fee $25 may be applicable.
- Late check-in is subject to availability (After 6 PM)
- Late check-in fee $25 may be applicable.
- Lost or un-returned room keys are subject to a $50 replacement charge.
Room Rates & Taxes
- All rates are based on double occupancy. Only two guests maximum per suite
- Your credit card will be charged the entire amount of your stay upon arrival.
- All charges on your credit card statement will read Manor Hill Management, LLC.
- Discounts are available for extended stays, packages, and whole house rentals. Please call for information and rates.
- All room prices are subject to 6% Pennsylvania sales tax, and a 6% county lodging tax.
CHECKING OUT
- Check out is no later than 11:00 am. If you would like a later check-out, please let us know and we shall make every effort to accommodate you.
- Key drop off available for expedited check-out
CANCELLATIONS
Our “cancellation policy” provides for a full refund for reservations canceled two days prior to your expected arrival. Cancellation of your reservation within two days is a 100% fee.
No refunds on special event weekends. Call us for this year’s restricted dates.
Refunds will be processed within 7 business days.
Smoking Policy
The Hollinger House is a Non-Smoking facility, this includes the use of e-cigarettes. Smoking is allowed on the porches and anywhere outside on the grounds of the property. We ask that you be considerate of other guests when smoking.
Pet Policy
Although we love our pets, we do not allow pets in the hotel.
We do have a kennel near us that can help if you need their services. Please let us know.
Children
We are unable to accommodate children under the age of 16 years.
ACCESSIBILITY
Due to the historic nature of the house, there is no wheelchair accessibility.
All guest suites are on the second or third floors.
There is no elevator on the property.
Privacy Policy
The Hollinger House (DBA) is a full service lodging bed and breakfast
Operated by Manor Hill Management, LLC.
Located at 2336 Hollinger Road
Lancaster, PA 17602
(646) 221-4232
Any charges on your credit card statement will read Manor Hill Management, LLC.
Our Mission
At Mannor Hill Management LLC, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
Information Collection
Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Mannor Hill Management LLC. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Mannor Hill Management LLC does not give or sell to anyone any information we collect on our site.
We sometimes use data collection devices such as “cookies” on certain pages of the Site to measure effectiveness and safety. A “cookie” is a small file that gets placed on your harddrive that helps us provide our services. You are free to decline cookies if you choose to.
Security
At Mannor Hill Management LLC, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Policy Modifications
Mannor Hill Management LLC may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.
The Hollinger House (“us”, “we”, or “our”) operates the http://thehollingerhouse.com website (the “Service”).
We are committed to protecting your privacy, and this Privacy Policy (“Policy”) will help you understand how we collect and process personal information from those who use our website that reference these Terms (“Services”). This policy also describes what we will and will not do with the information we collect, and your choices about the collection and use of your information. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy.
How We Collect Personal Information
By combining information from different sources, including online and offline data; we may collect information about you by various means, including:
Directly from you, both online (e.g., our websites, email) and offline (e.g., phone, when visiting or staying at our hotel);
From other third-party sources and social media platforms that you may use to engage with us; we may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Types of Personal Information We Collect
In order to better provide you with our Services, we may collect the following categories of personal information:
Contact information you (or your representative) may affirmatively provide to us, such as your name, mailing address, e-mail address, phone number and account profile preferences;
Reservation information you (or your representative) may provide, including loyalty program and other travel program information or promotional details, travel itinerary, travel preferences (e.g., 2 room preferences), guests (including family members or companions, and their names and ages), title, employer and other employer details (for business travel), gender, date of birth, language preference, nationality, passport/visa or other government-issued identification;
Transaction information such as payment information and transaction history if you make reservations or conduct other transactions with us (payment details like credit card information is used solely to process transactions);
Stay information such as records of any stay at our hotel, audio/video/image data recorded by CCTVs and other security equipment, details concerning any incidents or complaints;
Survey information in response to forms we posted on our Services or sent to you, including for feedback and research purposes;
Communications between you and us, such as via email, web form, mail, phone, or other channels; and
Online User Activity described in the next section.
If you provide us with information regarding another individual (such as a family member or co-worker), you represent that you have their consent to give us their information and to permit us to use the information in accordance with this Policy. If the information relates to a child, you represent that you either are their parent/guardian, or have any necessary consents from their parent/guardian to provide the information to us for use in accordance with this Policy.
Online User Activity, Cookies, and Information Collected by Other Automated Means
Our Services may use “cookies” and other technologies. These technologies can help us better understand user behavior to improve the website and create a better user experience for you. These technologies tell us which part of the website people have visited, and what Services are popular. We can also use such information to deliver customized content and advertising to users of the Services whose behavior indicates that they are interested in a particular subject area, and measure the effectiveness of advertisements and web searches. Cookies are a commonly-used web technology that allow websites to store and retrieve certain information on a user’s system, and track users’ online activities.
How We Use Personal Information
We Collect We use personal information we collect for purposes allowed by applicable laws, including:
Provide our Services to you, including reservations, guest accommodations at our properties, and all activities associated with guest stays and our hotel properties, respond to your inquiries and other communications;
Operate, evaluate, and improve our Services, including reservation and guest accommodation systems, loyalty or guest programs we offer, and other aspects of our Services;
Tailor the content that we display to you in our Services and communications, including advertising, and offer opportunities and information that we believe may be of interest to you;
For our business purposes, such as data analysis, audits, developing new products and features, enhancing our website, improving our products and services, identifying usage trends, and determining the effectiveness of our promotional campaigns;
Provide you with administrative notices, such as to inform you about changes to this Policy and our Terms;
Comply with and enforce as needed applicable legal requirements, industry standards, our policies, and our contractual rights; and
For any other purpose specified at the point of collection or as described in your express authorization.
We may use and disclose non-personal, non-individual statistics or demographic information in aggregate form without restriction.
How We Share Personal Information
We will not disclose your personal information to third parties without your consent, except in the following circumstances:
We may share your information as permitted by law, including, for example, with legal affiliates and service providers that we believe need the information to perform a technology, business, or other professional function for us (examples include IT services, maintenance and hosting of our Services, marketing partners, and other service providers). We provide such vendors with information so that they can perform their required functions on our behalf, in accordance with this Policy and applicable law;
We may share your relevant information as necessary with hotel property owners and management companies, franchisees or franchisors, and other businesses involved in the ownership or operation of the property that you stay at, subject to contractual obligations and protections, in connection with the purposes described in this Policy;
We may share your relevant information with your designated travel agency, booking partner or employer (for your business travel they oversee), loyalty program or travel benefits partner, as needed to facilitate your stay and/or at your directions, in connection with the purposes described in this Policy;
We may disclose information about you: (i) if we are required to do so by law or legal process; (ii) when we believe disclosure is necessary to prevent harm or financial loss; (iii) in connection with an investigation of suspected or actual fraudulent or illegal activity; or (iv) under exigent circumstances to protect the personal safety of our staff, users, or the public; and
We reserve the right to transfer the information that we maintain in the event of a contemplated or actual sale or transfer of all or a relevant portion of our business or assets. If such an event occurs, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Policy.
our information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Your Rights and Choices
We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.
Marketing Emails: From time to time, we may contact you via email or through other channels for the purpose of providing announcements, promotional information and/or other general communication. In order to improve our Services, we may be notified when you open an email from us or click on a link therein. You may choose not to receive marketing emails from us by clicking on the unsubscribe link in the marketing emails you receive from us. Even if you opt out of receiving such communications, we may continue sending you non-marketing email 5 communications, such as administrative or transaction alerts, or information about changes to our terms of service.
Cookies: As noted above, our Services allows users to opt-out of certain third party cookies. In addition, web browsers may offer users the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our Services may not function correctly.
Targeted Advertising: As noted above, we may work with advertising partners who collect information about your online activities and provide you with choices regarding the use of your browsing behavior for purposes of targeted advertising. Popular advertising services you may opt out of include Google, the Network Advertising Initiative and Digital Advertising Alliance
International Notices
Our Services are controlled and operated by us from the United States and are not generally intended to subject us to the laws or jurisdiction of any state, country, or territory other than those of the United States. Any information that you provide through use of the Services may be stored and processed, transferred between, and accessed from, the United States and other countries which may not guarantee the same level of protection of personal information as the one in which you reside. However, to the extent we are subject to the privacy laws of a jurisdiction outside the United States, personal information will be handled in accordance with such jurisdiction’s privacy laws, as applicable. This section is therefore intended specifically for individuals residing outside of the United States (“US”). This includes residents of the European Economic Area (“EEA”) including the European Union (“EU”), the United Kingdom (“UK”), Switzerland and other relevant jurisdictions with respect to privacy and data protection laws to the extent they are applicable to us.
Links to Other Websites and Third Party Content
Our Services may contain links to other websites or apps. This can include social media integrations. Please be aware that we are not responsible for the content or privacy practices of such other websites or apps, and we encourage you to be aware when you leave our Services and to read the privacy statements of any other website or app that collects personal information.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service
Security and Data Retention
We maintain reasonable security safeguards designed to protect information about our website visitors in our possession and control, and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, we cannot ensure the security of any information that you transmit to us, or guarantee that this information will not be accessed, disclosed, altered, or destroyed. We will make any legally required disclosures in the event of any compromise of personal information. To the extent the law allows us to provide such notification via email or conspicuous posting on the Services, you agree to accept notice in that form. We apply a general rule of keeping personal information only for as long as required to fulfill the purposes for which it was collected including (i) to provide you with our Services, such as to maintain account profiles while active and after termination for the purposes described above, and (ii) as reasonably as necessary for legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.
Information Related to Minors
Our website is not intended for minors under 16, and we do not knowingly collect personal information online from minors under 16. We will endeavor to promptly delete any information identified as having been provided by such persons as required by applicable law.
Changes to Our Notice
We may change this Policy from time to time. When we do, we will let you know by posting the changed Policy on this page with a new “last updated” date. In some cases, we may also tell you about changes by additional means, such as by posting a notice through the Services or sending an e-mail to you. Changes will become effective when posted. We encourage you to periodically check our Privacy Policy to see if there have been any changes of interest to you. Your continued use of the Services after an update to our Privacy Policy constitutes agreement to the policy as revised.
Contact Us If you have any questions, concerns or comments about this Privacy Policy, our privacy practices, or if you have any requests in regard to your personal information, please contact us:
(646) 221-4232
This privacy policy was last updated on February 10, 2024
