Payments And Cancellations
Deposits & Cancellations
Since we guarantee your reservation, rooms are not held without a deposit. Once we reserve a room for you, we remove it from the market, refusing all other requests. For this reason, we are unable to make exceptions to our cancellation policy. If this is a concern for you, we highly recommend that you consider travel insurance, which is widely available and will compensate you in the event that unforeseen circumstances or family emergencies disrupt your plans.
For two or more nights, a 50 % deposit is required to hold your room at our B & B. Full payment is due at check-out.
Please let us know as soon as possible** if you must cancel your reservation. Rescheduling a reservation is the same as a cancellation within 15 days of arrival. We will make every effort to rebook your room to avoid your loss of deposit. However, the following policy is in effect for all cancellations:
Cancellations made 15 days before arrival date (21 days notice for holidays & special event weekends) will have their deposit refunded less a $35 processing fee per room.
Cancellations and reservation date changes made 3 to 15 days prior to arrival (7 to 21 days prior to arrival for holidays & special event weekends) forfeit their deposit unless we are able to re-rent the room(s) for the entire reservation.**
Within 72 hours of arrival date (7 days notice for holidays & special event weekends), guests are responsible for 50% of their total balance. Cancellations made within this time frame will be charged the full amount of the reservation.**
Deposits will be refunded, less a $35 cancellation processing fee per room, on any cancellations for which we can re-rent the room(s) for the entire reservation.
Groups, Holidays and Special Event Weekends require a longer cancellation notice.
There are no refunds for early departure.
Check-In & Check-Out
Regular check-in is from 4:00 p.m. to 7:00 p.m. A late check-in fee of $50 applies for guests arriving after 7:00 p.m.
We are happy to accommodate early check-ins, when possible, if you contact us in advance. A $35 fee will apply for check-ins before 3:00 p.m.
Check-out is by 11 a.m.
We offer the option of a Sunday Late Check-out for an additional $30.
No morning arrivals are accepted unless the guest has paid for the previous night. Check our Sightseeing Link for things to do in Lancaster if you arrive early.